Thank you for ordering with us. Please note the following when placing an order with us, on the website, via email, or telephone, you are agreeing to the following terms:
• All flowers are subject to availability. We buy fresh seasonal flowers and sometimes may have to substitute a particular flower shown on the website, the replacement flower will be equally as beautiful and the same value. The colours will be in the same palette as the picture.
• If for any reason we are unable to to supply the product ordered for any reason we will notify you as soon as possible.
• Products are delivered next day, for same day delivery orders must be placed before 12pm
• Selected products are not available for same day delivery as specified on website.
• Prices include VAT for all local deliveries.
• By opening an online account with us, you are agreeing to us sending you information about offers and promotions by email or SMS. We will not share your contact details with any third party.You are able to opt out of this at any time.
You have the right to cancel your order and receive a full refund before goods are dispatched.
Once dispatched we are unable to issue refunds unless the product is faulty – goods must be returned to the store where possible or a picture provided within 24 hours of receipt.
We require proof of purchase/delivery to assess your claim.